Frequently Asked Questions.
What is quality assurance and why is it important in my company?
Just one negative experience can tarnish a customer’s perception of your business. Software quality assurance is a promise to deliver a helpful, pleasant and informative experience to each customer. When choosing a QA team, it’s important to make sure leadership implements and follows through with a Quality Assurance Strategy.
Why nearshore outsourcing?
Nearshore outsourcing provides many short and long-term benefits. Some of the key advantages include reduced operating costs, access to a pool of well-qualified agents, and increased quality throughout a customer’s whole experience.
Why Bogotá, Colombia?
Colombia’s rapidly developing capital is ripe with opportunity and business. The growing economy, talented workforce and cost saving potential make it the perfect nearshore call center location. Bogotá is a prime spot for contact centers now and in the future.